General terms and conditions

General terms and conditions of the Le Boxi online shop have been drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The Le Boxi online shop is operated by Pabicom d.o.o., which is also the provider of
e-commerce (hereinafter: Le Boxi).

COMPANY DETAILS

BUSINESS UNIT DETAILS

General terms and conditions govern the operation of the Le Boxi online shop, the rights and obligations of the user and the shop, and regulate the business relationship between the company and the customer.
The buyer is bound by the general terms and conditions valid at the time of purchase (placing the online order). The user is specifically reminded of the general terms and conditions each time an order is placed, and by placing the order confirms that they have read them.

TYPES OF USERS

By registering on the Le Boxi website, you become a member. Both registered members and guests who complete a quick purchase without registering are entitled to shop in the Le Boxi online shop. On registering with the online shop, the visitor receives a username, which is the same as their email address, and a password. If the user wishes to change their email address or password at any time, they can do so in their user profile.

AVAILABILITY OF INFORMATION

Le Boxi undertakes to always provide the customer with the following information: (a) The identity of the company (company name and registered office, tax number). (b) Contact details that enable the user to communicate with the company quickly and effectively (email). (c) The essential characteristics of the company’s goods or services (including after-sales services and warranties). (d) The availability of the company’s products (every product offered on the website should be available within a reasonable time). (e) The terms of delivery of the company’s products (method, place and time of delivery). (f) All prices stated in the company’s online shop must be clearly and unambiguously set out, and it must be clearly shown whether they already include taxes and shipping costs. (g) The method of payment and delivery. (h) The period of validity of the company’s offer. (i) The period within which it is still possible to withdraw from the contract and the conditions for withdrawal; as well as information on whether and how much it costs the customer to return the company’s product. (j) An explanation of the complaints procedure, including all details of the company’s contact person or customer service department.

PRODUCT RANGE AND PRICES

Due to the nature of online business, the range and prices in the Le Boxi online shop are updated and change frequently. The price in the online shop is the same for registered members and guests. All prices are expressed in EUR, include VAT (the retailer is VAT registered) and are final. Prices are valid at the time the order is placed and have no predetermined period of validity. The company’s offer is valid until withdrawn. All orders are subject to the prices stated in the company’s online shop. The price applicable at the time of payment confirmation applies to the purchase. If the price of an item changes while the order is being processed, the seller will inform the customer.

ORDERS AND PRICES

The sales contract between Pabicom d.o.o.. and the customer in the Le Boxi online shop is concluded at the moment Le Boxi sends the customer the first email confirming their order. From that moment on, all prices and other terms of business are fixed and apply to both Pabicom d.o.o. and the customer. The sales contract (i.e. the first email regarding the order status) is stored in electronic form on the Le Boxi server and is available to consumers on written request.

DELIVERY

Packaging and delivery are free for purchases over 50,00 €; for purchases up to 50,00 € packaging and delivery cost 4,50 €. Personal collection is not possible. All orders placed on a working day before 1 p.m. are dispatched within three days of the order at the latest in the case of cash on delivery or card payment. Orders marked for payment by pro forma invoice are dispatched immediately after the payment is received in our bank account. Orders placed at weekends and on public holidays are dispatched within two working days at the latest. For products where a longer delivery time is specifically indicated, that delivery time applies. Personalised products are dispatched within five working days of the order at the latest.
Please note: These terms and the packaging and delivery costs apply only within the Republic of Slovenia.

PAYMENT METHODS

The Le Boxi online shop offers the following payment methods: cash on delivery via GLS (General Logistics Systems, logistične storitve, d.o.o.) – this does not apply to personalised products; by pro forma invoice (UPN payment order) to the company’s account; by debit or credit card (Mastercard, Visa, American Express, Discover, Diners, CUP, JCB and Maestro – if the payer’s Maestro card allows it) via Stripe; and via PayPal.

INVOICING

After delivery and payment for the ordered items on receipt, Le Boxi also sends the customer an invoice in physical form to the delivery address provided. If the customer chooses a delivery address that differs from the customer’s own address, the invoice is sent to the customer in electronic form only. The invoice itemises the price and all costs related to the purchase. The customer is obliged to check that the details are correct before placing the order.

COUPONS

Promo codes or coupons offer various benefits when shopping and are usually time-limited. You can find an active promo code or coupon on the company’s website, on the company’s social media, on the front page of an advertising message, in the company’s email newsletters or in other media.
Promo codes or coupons cannot be exchanged for cash. A promo code or coupon can only be redeemed in full. If the purchase value is higher than the value of the coupon, the holder of the promo code must pay the difference. The purchase value must be higher than the value of the coupon.

USING A COUPON/PROMO CODE:

Choose the goods you wish to buy and add them to your cart. Select the delivery method, enter the delivery address and choose a payment method. Enter the promo code or coupon in the “promo code” or “coupon” field and confirm by clicking the “apply coupon” button. Once you redeem the promo code or coupon, its value is deducted from the price of your order. The remaining amount is what is still to be paid. Then simply place your online order.

PURCHASE PROCEDURE

Choose the goods you wish to buy and add them to your cart. Select the delivery method, enter the delivery address and choose a payment method. Enter the promo code or coupon in the “promo code” or “coupon” field and confirm by clicking the “apply coupon” button. Once you redeem the promo code or coupon, its value is deducted from the price of your order. The remaining amount is what is still to be paid. Then simply place your online order.

CART

1. Choosing a product: In the Le Boxi online shop, choose a product and click the ”Add to cart” link. Clicking the »View cart« button takes you to the cart, where its contents are displayed. If you want to complete your purchase, click the ”Proceed to checkout” link and the system will take you to the checkout, where you just need to fill in the required details.
2. Removing a product from the shopping cart: In the top right-hand corner of the Le Boxi online shop there is a shopping cart icon which (when clicked) shows the user the products they have added to the cart while browsing the online shop. If the user wishes to remove a particular product from the cart, they must click the cart icon and, in the cart, click the ”remove” cross next to the product, or set the product quantity to 0 by clicking –, and then finally confirm the action by clicking ”Update cart”.

CHECKOUT

1. To complete your order, click “Proceed to checkout” in your cart and fill in the required fields.Delivery address: You must provide the required contact details marked with an asterisk (first name, surname, country, address, town/city, postcode, email address and phone number), which we need to confirm and complete the order and to deliver the product.
2. Delivery cost: The delivery price (GLS) is calculated automatically for the user. For orders over 50€ delivery is free.
3. Payment method: You can choose between four payment methods: cash on delivery, payment by pro forma invoice, payment with PayPal and payment by credit card.
4. Coupons: If the user has a valid discount coupon, they enter it in the relevant field and click the ”Redeem coupon” button.
5. Order review: The right-hand side shows the products the user added to the shopping cart while browsing the online shop. The price of each product, the shipping cost and the total amount payable are shown before the customer completes the order.
6. Completing the order: The user can review the delivery details provided, the payment method chosen and the contents of the shopping cart. The user confirms the order by clicking the ‘Complete purchase” button. If the order has been completed successfully, the website displays the text ”Thank you. Your order has been received.«

PURCHASE NOTIFICATION PROCEDURE

After placing an order, the customer receives an email notification that the order has been accepted. Members can find, at the link information on the status and content of the order is always available.
To verify details or ensure accurate delivery, Le Boxi may call the buyer on their contact phone number.
The purchase process for legal entities is exactly the same as for individuals, except that at checkout you also enter the company name and the company’s tax number. The same payment options are available to legal entities as to private individuals.

CONSUMER’S RIGHT OF WITHDRAWAL FROM THE CONTRACT

For distance contracts, the customer has the right to notify the company within 14 days, by email to info@leboxi.eu, that they are withdrawing from the contract, without having to give any reason for their decision. You can download the distance contract withdrawal form by clicking HERE. The customer has no right of withdrawal for contracts whose subject is an item made to the consumer’s exact instructions (personalisation of the item), tailored to their personal needs, which by its nature is not suitable for return. In practice, this means that for all products made to the customer’s wishes, the consumer does not return the product but is obliged to pay in accordance with the concluded contract. The seller is not liable for incorrectly selected personalisation options (e.g. the wrong type of personalised product, the wrong personalisation design, spelling mistakes, date errors, etc.) when purchasing.
The customer must return the goods to the company no later than 14 days after notifying the withdrawal from the order. The consumer returns the goods to the following address: Pabicom d.o.o., Ulica Vinka Vodopivca 2, 5000 Nova Gorica, Slovenia. The only cost borne by the consumer in connection with withdrawal from the order is the direct cost of returning the goods.
The buyer must return the goods to the seller unused, undamaged, in unchanged quantity and in the original packaging, unless the product has been destroyed, damaged, lost or its quantity has decreased through no fault of the buyer.
When returning the goods, the customer also sends the invoice for the goods, their personal details and the bank account to which they wish to receive the refund. We will make the refund no later than 14 days after receiving the unused, undamaged goods in unchanged quantity and in the original packaging, unless the goods have been destroyed, damaged, lost or their quantity has decreased through no fault of the customer.
In the event of withdrawal from a contract where a promo code or coupon was used, these funds are treated as a discount and are not refunded to the user. Only the amount actually paid is refunded to the user’s bank account, and the user is at the same time given back the promo code or coupon in the form of a new promo code or coupon.

LIABILITY FOR MATERIAL DEFECTS

The seller is liable for material defects that the item had at the time the risk passed to the customer, regardless of whether the seller was aware of them or not. The seller is also liable for material defects that appear after the risk has passed to the customer if they result from a cause that already existed beforehand. An insignificant material defect is not taken into account.

SECURITY

Le Boxi uses appropriate technological and organisational measures to protect the transmission and storage of personal data and payments. Secure credit card authorisations and transactions are handled by Pabicom d.o.o., Stripe and PayPal. Credit card authorisations are carried out in real time with immediate verification of details with the banks. Card details are not stored on the server of Pabicom d.o.o..

PROTECTION OF PERSONAL DATA

More about personal data protection can be found on the page privacy policy.

COMMUNICATION

Le Boxi will contact the user via means of distance communication only if the user has expressly consented to this. Le Boxi will expressly respect the user’s wish not to receive advertising messages. Advertising emails will contain the following elements:

• they will be clearly and unambiguously marked as advertising messages,
• the sender will be clearly identifiable,
• various campaigns, promotions and other marketing techniques will be marked as such,
• the method of unsubscribing from advertising messages will be clearly presented.

REVIEWS, OPINIONS AND RECOMMENDATIONS

Opinions, reviews and recommendations written by customers are part of the functionality of the online shop and are intended for the community of all website users.

Le Boxi allows any user of the online shop to write a review, but checks reviews before final publication. Le Boxi will not publish reviews or contributions that are in any way offensive, inappropriate or which, in its judgement, offer no benefit to other users and visitors.
By submitting a review, rating and/or recommendation, the website user expressly agrees to the terms of use of their review, rating and/or comment and permits Le Boxi to publish part or all of the text in all of the company’s electronic and other media. Le Boxi has the right to use the content of the review, rating and/or comment for an unlimited period and for any purpose that is in the company’s business interest, including publication in the company’s advertisements or other marketing communications. The author of the review, rating and/or comment also declares and warrants that they own the economic and moral copyright in the reviews, ratings and/or comments written and that they transfer these rights to Le Boxi on a non-exclusive basis for an unlimited period.

LEGAL NOTICE

The Le Boxi online shop and all data on it, product images, and graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without the prior written permission of Pabicom d.o.o..

LIMITATION OF LIABILITY

Le Boxi makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, product features, delivery times or prices may change so quickly that it is sometimes not possible to correct the information on the website in time. In such a case, Le Boxi will inform the customer of the changes and allow them to withdraw from the contract or exchange the ordered item.

DISCLAIMER

Le Boxi reserves the right to disable the website or block access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online shop. In the event of technical problems on the website, we reserve the right to cancel orders placed that were affected by the technical error. If orders are cancelled, we will inform you as soon as possible and explain the next steps. You must ensure that your equipment is adequately protected when accessing and using the website. The customer must ensure the appropriate security and confidentiality of the details used to log in to the website.

COMPLAINTS AND DISPUTES

Le Boxi complies with applicable European consumer protection legislation and makes every effort to fulfil its duty to establish an effective complaints handling system and to designate a person whom the customer can contact by phone or email in the event of problems.
Complaints can be submitted by email to info@leboxi.eu. The complaints procedure is confidential. Within five working days, Le Boxi will confirm receipt of the complaint, inform the customer how long it will take to deal with it and keep them informed of the progress of the procedure throughout.
Le Boxi is aware that the essential characteristic of a consumer dispute, at least as far as court proceedings are concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main reason why consumers do not bring disputes before the courts. Le Boxi therefore makes every effort to resolve any disputes amicably.

In the event of court proceedings, the competent court is the court of the consumer’s place of permanent residence.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with legal regulations, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate under the Slovenian Out-of-Court Consumer Dispute Resolution Act. Le Boxi, which as a provider of goods and services operates an online shop in Slovenia, publishes on its website an electronic link to the online dispute resolution (ODR) platform. Platforma je na voljo potrošnikom na link HERE.
This arrangement derives from the Out-of-Court Consumer Dispute Resolution Act and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

STATEMENT ON THE LEGAL STATUS OF PRODUCTS

Pabicom d.o.o. accepts no liability towards the customer or consumer for any delay or damage arising when a shipment is undeliverable.

An undeliverable shipment is a shipment that cannot be delivered for any of the following reasons, including but not limited to:
(a) The customer’s address is incorrect or cannot be found.

(b) Delivery is not possible due to unavailability, or the appropriate person who was to accept the shipment or sign for the delivery refused the shipment at the initial or repeated delivery attempts.

(c) The shipment cannot be cleared through customs.

(d) The customer cannot pay or refuses to pay for a shipment for which the products are paid »in cash on delivery«.
Le Boxi accepts no liability for shipments held by customs. The customer is responsible for ensuring that the goods dispatched are suitable for entry into the destination country/territory. The customer agrees that they have checked the legal status of the items in the country to which they are ordering.
Le Boxi does not hold documents that expressly explain the legal status of items in particular countries.
Pabicom d.o.o. accepts no liability to the customer or consumer for any delay caused by delivery or transport.

FINAL PROVISIONS

Le Boxi may amend these general terms at any time at its own discretion. Le Boxi will inform users of changes to the general terms in the usual reliable manner (by publication on the website). A user is deemed to agree to the changes to the general terms if they continue to use the Le Boxi website and online shop after the changes have been published. These general terms come into force on 25.04.2024. Further information regarding the use of the website and online shop is available to users at the email address info@leboxi.eu.